Complimentary Health Assessment & Personal Training Session

1.1. This promotion entitles eligible participants to:

• One (1) complimentary 90-minute consultation and physical health assessment session; and
• One (1) complimentary personal training session.

1.2.  This promotion is offered free of charge as part of a promotional giveaway at a U.P. event.

1.3.  Sessions are available at participating U.P. gym locations within the United Kingdom only.

1.4. Sessions are non-transferable, non-exchangeable, and cannot be redeemed for cash, credit, or alternative services.

1.5.  Ultimate Performance ensures that all significant conditions relating to this Promotion, including eligibility, redemption deadlines, validity periods, usage restrictions, continuation rules, and pricing structure, are clearly disclosed in all promotional materials in accordance with the Digital Markets, Competition and Consumers Act 2024 and equivalent global consumer protection laws.

1.6.  This Promotion may operate with different promotional periods for online and in-gym purchases. Each promotional period applies only to the channel through which the Voucher is purchased. Any amendment or withdrawal of a promotional period in one channel does not affect the promotional period or validity of Vouchers purchased via another channel.

1.7. Promotion Period Dates:

• 1.7.1 In-Gym Promotion Period: 21st November 2025 to 19th December 2025 (inclusive).Vouchers purchased in-gym are only available during this promotional period.
• 1.7.2 Online Promotion Period: 3rd December 2025 to 19th December 2025 (inclusive). Vouchers purchased online are only available during this promotional period.

1.8. These promotional periods relate solely to the availability of the Promotion for purchase via each channel. They do not affect the separate redemption or session-validity periods set out in these Terms

2.1. Participants must be aged 18 years or over.

2.2. Participation is limited to one complimentary offer per person.

2.3. U.P. reserves the right to refuse participation where it reasonably believes the promotion is being misused or abused.

3.1. To redeem the promotion, participants must:

• Scan the QR code provided at the event;
• Register their interest via the designated form; and
• Be contacted by the U.P. customer support team to arrange booking of the sessions.

3.2. A Voucher is deemed purchased when full payment is received and confirmed by U.P.

3.3. U.P. reserves the right to contact participants using the details submitted for the purposes of administering and arranging the promotion.

4.1. All sessions relating to this promotion must be completed on or before 30 June 2026.

• Redemption must occur within the applicable Regional Redemption Period stated in the Regional Annex.
• Redemption takes place when the Client completes the onboarding process and books their first training session in the U.P. scheduling system (MBO).

4.2. Any unused sessions remaining after this date will automatically expire and cannot be extended, refunded, or reinstated.

4.3. Sessions must be completed at the agreed U.P. gym location in the United Kingdom.

• Vouchers are redeemable only at the U.P. location stated on the Voucher.
• London-issued vouchers may be redeemed at any U.P. London gym.

5.1. Participants must complete a Physical Activity Readiness Questionnaire (“PARQ”) and any required health screening documentation before taking part in any session.

5.2. Participants are responsible for providing complete and accurate health and medical information.

5.3. U.P. reserves the right to decline, postpone, or modify sessions where participation may present a health or safety risk.

5.4. Participation in personal training and fitness assessment activities carries inherent physical risks. By participating, individuals acknowledge and accept those risks.

6.1. All sessions are subject to appointment availability.

6.2. If a participant is unable to attend a booked session, reasonable notice should be provided to the gym or customer support team.

6.3. U.P. reserves the right to cancel or reschedule appointments where necessary due to operational requirements, trainer availability, or circumstances beyond its reasonable control.

7.1. Personal information collected in connection with this promotion will be processed for the purposes of:

• administering the promotion;
• arranging and delivering sessions; and
• contacting participants regarding their booking request.

7.2. U.P. processes personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

• Purchasers have a fourteen (14)-day cancellation right under the Consumer Contracts Regulations 2013 / EU Directive 2011/83, provided no session has been redeemed.

7.3. Full details are available in the U.P. Privacy Policy.

8.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

8.2. Subject to Clause 8.1, U.P. shall not be liable for any indirect or consequential loss arising from participation in the promotion.

8.3. U.P. reserves the right to withdraw, amend, or cancel this promotion at any time where reasonably necessary to do so.

9.1. These Terms and Conditions are governed by the laws of England and Wales.

9.2. Any disputes arising in connection with this promotion shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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