COVID-19 Update: The health and safety of our clients and staff is our top priority. Read our full update here.

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Gym Status: OPEN

Our Ultimate Performance Mumbai gym is now fully open for clients as of Monday, June 7th, in line with the latest guidance from the Government of Maharashtra.

With the extensive hygiene measures we have put in place, we believe it to be safe to train as normal. As per government recommendations, we will not be admitting clients or trainers that have travelled outside of the country in the past 14 days. We will let you know as soon as government advice changes in this regard.

Just like you, we are continually monitoring all global developments in the spread of COVID-19. Following guidance and daily updates from health authorities in all nine of the countries in which we operate, we have already raised our standards of cleanliness and hygiene to ensure the health and safety of Ultimate Performance clients, trainers and head office staff alike.

We are using the measures imposed in our Singapore gym, and by the Singaporean Government as a whole, as the current gold standard for every Ultimate Performance location worldwide.

We will endeavour to answer all of the commonly-asked COVID-19 and coronavirus questions below, and will continue to update this page as further pressing questions arise.

Take care of yourselves and stay safe. We can beat this.

Health Checks

  • Anyone displaying flu-like symptoms will need to stay away from the gym for at least 7 days, unless they pass a COVID-19 test.
  • Members will be asked to alert the general manager at their gym if they test positive for COVID-19 within 14 days of their last visit. Upon receipt of this, we will notify all potentially exposed people by email.
  • All clients will be scanned at the gym reception. If anyone shows an elevated temperature (38C/100F) they will be asked to go home immediately and follow the correct procedure.
  • You will be required to sign in, providing your contact telephone number.
  • All staff members will be scanned for elevated body temperatures a minimum of twice per day. If any member of staff has a reading of 38C/100F they will be sent home immediately and asked to follow local guidelines on self-isolation and medical testing
  • If a client experiences any difficulties breathing, we will stop the exercise immediately.
  • In line with Government guidelines, we will check the client’s oxygen saturation levels.
  • Anyone having oxygen saturation below 90% will not be allowed to continue exercise and will be directed to the nearest health facility.

Cleanliness

  • Hand sanitiser will be situated throughout the gym and should be used periodically between using different pieces of equipment. The hand sanitiser solution we provide kills 99.9% of germs and is above the CDC’s guidelines of 60%.
  • All trainers will wash or sanitise their hands thoroughly every hour.
  • Every client should wash or sanitise their hands thoroughly both before and after their session.
  • No outdoor shoes are to be worn in the gym, please change into indoor-only footwear at reception. Visitors will be provided with shoe coverings.
  • Staff will use a disinfectant proven to kill viruses like COVID-19 in all common areas and on gym equipment in between sets and before and after use.
  • High contact touch points will be cleaned by a member of staff a minimum of once every hour.
  • Trainers will clean equipment before and after use.
  • Gyms will be deep cleaned twice a day with application of cleaners approved for use against Coronavirus (2019-nCoV).

Distancing and PPE

  • Trainers and clients must respect social distancing guidelines put in place by the government.
  • Face masks or coverings must be worn by all members of staff when conducting personal training sessions.
  • If a face mask is mandatory to be worn by members of the public in the country in which the gym operates then this must also be adhered to at all times.

Temporary Changes

  • Limiting occupancy in line with government guidelines and social distancing requirements between sessions.
  • Personal training sessions will follow a rota, with staggered session start times, to ensure we limit the number of trainers and clients in the gym to ensure we can follow social distancing measures. 
  • Clients will be asked to leave the gym promptly after each session. 
  • Trainers are only allowed in the gym when they have sessions to lead.
  • If a client has been absent for more than a week of sessions due to illness, a negative PCR test will need to be provided before returning back to the gym.
  • As per government recommendations, we will not be admitting clients or trainers that have travelled outside of the country in the past 14 days.
  • Supplement sales may be suspended subject to location.
  • Towel service and usage may be suspended subject to location.
  • In-gym consultations may be affected by location and may be only available via virtual appointment in accordance with social distancing measures.
  • We will not be accepting cash payments.
  • We have waived any cancellation charges for all medical professional / public health clients involved in fighting the epidemic.
  • Any client who feels unwell and has to cancel a session at short notice will not be charged.
  • Any client who has to take care of their children if schools are closed at short notice will not be charged.