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Client Liaison Manager

Job Title: Client Liaison Manager
Gym Location: Los Angeles, West Hollywood
Country: USA

Ultimate Performance (U.P.) hosts the world’s leading Personal Trainers where results come first.

Having been established for over a decade, we currently have 20 gyms across 4 different continents and have been described as the “Goldman Sachs, Real Madrid, and Apple of Personal Training”.

We operate in a niche area within the health and fitness market, specifically 1-2-1 personal training, online personal training, UP. branded merchandise and nutritional supplement sales, delivered through a global estate of high specification gyms and technology.

Due to our ongoing business growth, we have an exciting opportunity for an ambitious Client Liaison Manager to join our dynamic and growing company. We hope that the right candidate for this role will be able to progress to being the General Manager for a number of U.P. gyms as we continue to expand across California.

Team players are what we require and the ability to push beyond boundaries is what makes us unique!

Responsibilities

Key responsibilities include but are not limited to:

  • Building rapport and strong professional relationships with clients, actioning any potential referral or business development opportunities.
  • Monitoring client attendance to ensure session numbers are maximised where possible and reaching out to clients with poor attendance.
  • Responding to and handling any incoming client complaints alongside the Gym Manager.
  • Setting up client profiles on the CRM system.
  • Logging relevant in-gym sales via Intercom and the CRM system.
  • Provide mid-month Product Sales updates to Gym Managers.
  • Gym maintenance of the U.P. LA Brentwood and U.P. LA West Hollywood sites, ensuring to travel between both gyms weekly to carry out building and equipment checks.
  • Checking and ordering gym stock supplies e.g. U.P. supplements and merchandise.
  • Weekly checks and monthly audits of the gyms’ cleaning services.
  • Liaising with property management, assisting in tenant communications.
  • Sharing building announcements with gym staff and printing internal advertisements across the gyms including Client of the Month posters, Supplement of the Month board, Client Results wall.
  • Organise client before and after photoshoots.
  • Liaising with management to organise gym social events for Trainers and clients.
  • Handling incoming personal training enquiries, dealing with client bookings and personal trainer consultations.
  • Liaising with clients and the client support team for payments, renewals and general enquiries.
  • Organising renewals of client memberships.
  • Assisting in organising reallocations of clients or cover when the assigned Trainer is on leave.
  • Ensuring automated data reports on client enrolment, retention and referrals continue and are maintained to be accurate.

Requirements

The ideal candidate will:

  • Have experience in providing operational support.
  • Have experience in providing excellent customer service.
  • Have the ability to perform sales consultations successfully both face-to-face and over the phone.
  • Have an approachable and friendly attitude towards employees and clients.
  • Have well-developed written and oral communication skills.
  • Be able to demonstrate strong time-management skills.
  • Knowledge and understanding of the fitness industry such as Personal Training, gyms, or similar structures is desirable but not essential.

If you meet the above requirements and are interested in applying to become a member of the Ultimate Performance team then please click APPLY today to be considered!

  • Job Type: Full-time, Permanent
  • Healthcare package
  • Salary: USD $80,000.00 per year plus performance-related bonuses.

If you have any queries regarding this role then please email [email protected] and ensure to reference the job title and location your queries are concerning.

Please note that we are unable to provide sponsorship to work at this Ultimate Performance location and so ask queries regarding eligibility to work within the USA during our application process.

Your data will be stored by Ultimate Performance and will be used by our HR and recruitment teams for the purpose of managing your application. You can find out more about how we use your data during our recruitment process here: Terms and Conditions | U.P. UK (ultimateperformance.com)

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DISCLAIMER | Results may vary | Results are based on individual circumstances | Timeframes for results are not guaranteed | Willpower is always required!

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