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Return / Refund Policy
  • Any Group training Sessions that are unused upon cancellation within the 6 week period will be refunded on the basis of 3 sessions per week.
  • Cancellations of Group training within 14 days will be refunded in full.
  • Cancellations after 14 days of agreed start date will be refunded based on unused sessions at the pro-rata rate above.
  • We are unable to refund payments for digital subscriptions unless there are exceptional circumstances, which we will assess on a case-by-case basis. If we then decide that exceptional circumstances apply we may, at our reasonable discretion, give you a proportionate refund. Your right to cancel is unaffected. Please contact our customer service team if you would like to discuss canceling your subscription further.
  • 1-month subscription we will retain 100% of the fee
  • If a refund is offered during a 3-month package we will retain 90% in month 1, you will receive a refund of a further 5% for each FULL month you have remaining at the point of cancellation if the refund is deemed appropriate.
  • If a refund is offered during a 6-month package we will retain it’s 75% in month 1, you will receive a refund of a further 5% for each FULL month you have remaining at the point of cancellation if the refund is deemed appropriate.
Payment Methods

All of our transactions are processed by Worldpay. Online training subscriptions are processed by Stripe.

Payment methods
Privacy & Security Policy

Thank you for visiting the UP Fitness website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for web sites within the UP Fitness portfolio. If you link to other third party web sites, please review the privacy policies posted at those sites. The UP Fitness is not responsible for how data or information is treated/handled by any third party web site that is linked to from our sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil you specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

DISCLAIMER | Results may vary | Results are based on individual circumstances | Timeframes for results are not guaranteed | Willpower is always required!

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We are looking to expand our number of gyms in several locations around the globe. Register your interest in having a U.P. gym in your city.

Europe
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